Payments
- Why do I see duplicate charges on my account?
- How do I pay rent if the portal is not working?
- Where can I mail my rent check to?
- Can I pay my rent in cash in person?
- How do I pay rent?
- What payment methods do you accept?
Renters insurance
- What should I do if the insurance documentation I submitted to Get Covered is returned/rejected?
- I am renewing my lease and need to renew my renters insurance as well – What do I need to provide as proof and where do I submit it?
- What happens if my policy expires during my lease?
- What are the dog bite liability insurance requirements?
- I submitted my renter’s insurance, but I am still being charged. How can I get the charges removed?
- What are my renters insurance coverage requirements?
Maintenance
- How do I create a work order on the portal?
- What's the emergency maintenance number?
- What should I do if I'm locked out of the house?
- Will I be charged for maintenance service requests?
- How often will maintenance be completed on my home?
- What are my maintenance responsibilities?
Resident responsibilities
HOA
- Do I need to pay HOA fees?
- How do I know if my home is part of an HOA?
- Where can I find my HOA rules and regulations?
- If my HOA has amenities, how do I receive access to those amenities?
- If I receive a violation, what are my responsibilities (including payment for any fines)?
- I received a violation and a charge for $35, what is this charge for?
Pets
- Do you allow pets?
- Do I need to register my pet?
- Why is there a limit on the number of pets per home?
- What are Invitation Homes’ Dog Breed Restrictions?
- What documentation is required to request my pet be treated as a service animal?
- Where can I access the Invitation Homes Reasonable Accommodation/Modification Request Form?
Credit Reporting
Pest control (Terminix)
- Is pest control required in my lease?
- What’s included with my pest control plan?
- How often will my pest control treatments occur?
- How do I schedule a pest control service?
- Will pest control charges be added to my rent?
- What happens during my first pest control treatment?
Lawn care (TaskEasy)
- Is lawn maintenance required in my lease?
- How much does TaskEasy’s lawn maintenance service cost?
- What’s included in my lawn maintenance service package?
- How do I schedule a service?
- How do I pay for TaskEasy’s lawn care service?
- If I order a recurring lawn mowing service, can I skip a week?
ProCare and Maintenance
- FAQs on City Inspections
- How do I submit a maintenance request?
- What counts as an urgent maintenance issue?
- How do I request emergency maintenance?
- Do I have to be home for a maintenance visit?
- What is ProCare?
Pools
- What is the most important aspect of keeping a pool clean and functional?
- Why is weekly service required?
- How do I submit a pool-related service request?
- What are basic pool-side safety instructions?
- What are the hot tub safety instructions?
- How often should I skim, brush, and vacuum my pool?